GLOBAL PAINT COMPANY ACCELERATING PROCESSING TIME BY OVER 50% WITH ORDER MANAGEMENT AUTOMATION CASE STUDY ORDER PROCESSING INDUSTRY • Chemical ERP • SAP BACKGROUND A global paint company receives around 200 sales orders daily; though some arrive via fax, most are received through email. Prior to implementing an automated solution, orders had to be manually processed into the company’s SAP ® system. Ranging in size from 1 to 300 lines per order, up to 13 CSRs were solely dedicated to manual order entry — slowing down order fulfillment times, severely limiting visibility and reporting, and prohibiting CSRs from performing customer service activities. As a result, the company wanted to replace its existing manual operation with an automated solution that could eliminate time-cons

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