A hearing aid company experienced recurring hour-long toll-free outages with a low-cost provider, risking missed customer calls. BCM One had already flagged the issue and recommended migrating key lines to a tier-one SIP platform with automatic failover. As outages increased, the company adopted the phased plan. The new setup delivers seamless failover, and if needed, staff can manually reroute calls instantly through a portal. The IT directors value BCM One’s personal attention, single point of contact, dedicated technicians, and proactive, carrier-neutral guidance for all 20 U.S. locations.

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