Third‑party technology companies supporting the healthcare industry must meet strict regulations for protecting patient data, as hospitals rely on them for uninterrupted, life‑saving digital services. Handling sensitive patient information increased the Technology Company’s responsibility to maintain strong security, but limited manpower made compliance difficult. Their existing SIEM overwhelmed the small team with excessive alerts and false positives, reducing efficiency and visibility. To strengthen security controls and remain compliant, they sought to upgrade to a more advanced SIEM and ensure it was properly configured to avoid repeating past issues.

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