This Global Paper Manufacturer specializes in social expression products that celebrate meaningful moments, supported by decades of experience and a strong commitment to quality. With a prominent industry presence and a diverse product range available in-store, online, and through curbside pickup, the company maintains a broad customer reach. However, internal challenges with their previous MDR provider led to a major overhaul of security operations. The provider’s platform was overloaded with alerts, causing alert fatigue and inefficiency. The team had to build custom rules to manage alerts, but was constrained by limited integration capabilities and the provider’s inability to support custom playbooks, prompting the need for a more capable security partner.

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