Focused on quality, affordable care This case study is based on a leading healthcare network which serves more than 100 Northern California communities through dozens of hospitals and health care facilities, staffed by more than 50,000 doctors, nurses, clinicians and other employees. The organization is committed to providing patients with the safest, highest quality, accessible and affordable care. From 2000 to 2013, it invested more than $10 billion on advanced patient care technology and on facility construction necessary to meet the needs of its communities. Business challenge The healthcare network has made a commitment to operate more efficiently, improve customer service and make health care more affordable for their patients; part of that goal included reducing over

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