Health e(fx), the only SaaS-based compliance and reporting solution on the market for Administrators, simplifies and supports strategic decisions around healthcare compliance and reporting, benefits, and workforce management. Health e(fx) is the largest ACA solution provider, boasting 10.5 million client members and a 97% client retention. INDUSTRY: High-Tech PRODUCTS: bpm’online sales enterprise, service enterprise, VOIP Connector for bpm’online cloud, self-service portal REGION: USA CHALLENGE: To align and build a consistent and efficient process through the client life cycle — from initial sales efforts, through onboarding, implementation and ongoing support. Health e(fx)’s Requirements: • Single view of a client • One platform for sales and service • Call center integrati

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