Implementation of an Avaya contact centre solution with Callmedia computer technology integration What we did Maintel worked to upgrade Hastings Direct’s telephony with an Avaya contact centre solution using Callmedia computer telephony integration, reducing average call handling time by 30 seconds. Case study: Financial services For more information on all of our services, visit maintel.co.uk, email info@maintel.co.uk or call +44 (0)344 871 1122. Hastings DirectThe challenge Hastings Direct is one of the UK’s leading insurance brokers. Its business success has seen huge increases in headcount to meet customer demand, but this created significant pressure in the existing call centre. Hastings took the decision to procure a new contact centre solution. In doing so it had thre

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