Harwell Case Study: Harwell’s quick response saves vital documents. When critical documents are affected by an escape of water, rapid response is vital. The movement of moisture through files and boxes increases the level of primary damage, and, if the incident is left untreated, mould growth, ink migration and distortion can occur. To minimise the cost, complexity and length of time taken to rectify the damage, the documents should be identified, extracted and stabilised as soon as possible. Problem A records management company was extending some shelving units within its warehouse. Stored within the units were several thousand boxes which contained records belonging to a leading UK financial services company and a large NHS trust, among other institutions. One day, the shel

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