masergy.com Copyright ©2019 Masergy. All rights reserved. Masergy’s comprehensive solution offered Hallmark Channel guaranteed bandwidth, dramatic improvement in latency, and excellent technical support. Challenge Originally, Hallmark Channel used multiple carriers for network connectivity at each of its sites, with Masergy providing backup service to two connections from a primary service provider. Unfortunately, the primary network provider did not provide quality-of-service (QoS) guarantees and the broadcaster experienced unresolved difficulties such as unreliable bandwidth, numerous network failures, latency problems and poor customer service. Solutions Masergy steadily and proactively delivered reliable service for Hallmark Channel. Masergy offered guaranteed reliability, cost

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