Community Hospital Anticipates Patient Needs, Improves Satisfaction across Key HCAHPS Domains At the heart of Guadalupe Regional Medical Center’s culture is a spirit of collaboration, consideration, and continuous striving toward improvement. Listening to patients and staff to institute meaningful changes is known as “the GRMC way.” The 125-bed not-for-profit community hospital serves the city of Seguin, Texas, and the surrounding eight-county area, admitting nearly 5,000 patients annually. To be sure GRMC patients receive the best care throughout their stays, the staff uses rounding practices to gather immediate feedback about what’s working well and what’s not. Like many hospitals, GRMC needed a more efficient and actionable way to gather as much vital information as possible du

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