veeva.com 1 CUSTOMER STORY Tackling a digital transformation project requires rigorous coordination between technology and talent in an organization. Without joined-up thinking, the unintended result can be a heavy burden on end-users who are forced to navigate several processes with inconsistent communications and training. At GSK, this was especially true as they set out to improve workflows for 100,000+ users with a unified and connected Veeva Development Cloud. Until recently, nearly 90% of management decisions took place at the individual Vault level, or in steering committees, with limited oversight of the comprehensive end-user experience. With thousands more site users expected to use the Vault Platform in the coming months, the company realized it needed a better way to

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