Grupo Flexi Masters Supply Chain Complexity While Improving Customer Service Levels Grupo Flexi has been in the business of designing, manufacturing and selling quality footwear for more than 75 years. Producing more than 13 million pairs of shoes annually, the company is the largest leather footwear manufacturer in Mexico. As Flexi’s market presence has grown, so has the complexity of the supply chain that supports it. Manufacturing shoes is a labor-intensive process, as a pair of shoes can have up to 30 different components and several raw materials. One of the company’s most critical materials is leather, which can further complicate the planning process. Depending on the supplier, the lead times for leather can range from three weeks to three months. Flexi sources and buys mat

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