case study Test Valley Borough Council is located in western Hampshire and covers the towns of Andover, Romsey and Stockbridge. It has a population of approximately 120,000 people with a large proportion of residents living in Andover or Romsey, though there is still a sizeable minority living in the rural areas of the borough. What is My Council Services? My Council Services provides public sector organisations with innovative smartphone and web applications that enable self-service customer access and mobile working. The My Council Services platform is unique. It is the only fully synchronised, dynamically configurable and integrated multi- channel customer self-service and mobile working platform. The combination of innovative, cost- effective technology and made-to-

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