change with in-house expertise— with external advice being limited to Capgemini’s up-front support for the first 24 months. Hence, Capgemini’s solution focused strongly on building internal capability to allow self sufficiency , and on driving the early realisation of substantial benefits. Capgemini firstly developed a bespoke DWP Lean Toolkit “The DWP Way”, to tailor Lean tools and methods honed on the assembly line to the Department’s

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