CUSTOMER SUCCESS STORY Taking advantage of all the features of Cvent Passkey helped Grand Wailea maximize the value of its group business — and save money with more efficient processes. $18,265 Call center savings (2018) +118% Net upsell revenue (2017-18)INTRODUCTION Channeling the Aloha Spirit It doesn’t take much to make people want to visit Hawaii. The eternal sunshine, picturesque beaches, spectacular natural wonders, and positive energy make a pretty convincing case. But for Grand Wailea, a Waldorf Astoria Resort, all that is secondary to its superior meeting facilities and amenities. Even so, Grand Wailea struggles to keep its meetings and events calendar consistently full throughout the year. When slow periods start to make it difficult to hit their goals, the team mu

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