Case Studies GPS Industries - Manages Customer Services Introduction As part of a successful customer-service centric business model, GPS Industries (Sarasota, FL.; GPSi Holding, LLC) recognized the need to make connections between their global distributed sales and service personnel and their customers seamless and all-encompassing. This meant linking together people that span the globe for sales and customer support queries. Sixty voice connections in all, with twenty-seven in various field offices/users. Calls that are directed into the main office are distributed to the appropriate sales or service agents as required –Enter the VoIP solution; as with many organizations attempting to solve their internal needs – internally, GPSi sought out help from within and deployed a hosted business

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