Government Case Study The Situation A federal agency with multiple contractors for fire and life safety services identified the need for an increase in service efficiencies, lower contract costs and increased confidence in system capabilities. Service Quality With the multitude of various contractors the inspection reports varied in structure, detail and thoroughness. Among the inconsistencies was the level of service, attention to detail, and lack of follow-through on deficiencies. Risk Management Multiple reporting structures and concern of accuracy raised doubt about the effectiveness of the life and fire safety systems and the agency’s ability to meet the Joint Commission requirements. Procurement Increased costs associated with the management and administration of multiple contracts a

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