The Government of Ras Al Khaimah (RAK) in the UAE embarked on a digital transformation to enhance public services and improve employee experiences. Using SAP SuccessFactors HCM, RAK replaced its outdated HR system with a mobile-ready, cloud-based solution, offering 24/7 access to HR services. The system allows employees to manage their data easily, automates recruitment, and streamlines performance evaluations. With enhanced workforce insights, the government can track key metrics like diversity and inclusion. Future plans include implementing SAP SuccessFactors Payroll and Time Tracking and exploring AI technologies.

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