The Challenge As a government body, the organization was under pressure to comply with strict security policies, software licensing and government policy regulations, as well as a general government agenda for the standardization and automating of processes. Under government regulation in the region, the CIO takes direct personal responsibility for compliance, making it a top priority on the leadership agenda. With over 50 branches, each with different IT systems in place, ensuring compliance was a never-ending, labor-intensive process. Covering an area equal to the size of Nepal, 17 field support teams were spending most of their time driving between the 50 branches, driving thousands of miles every month to manually execute printed work orders. With an endless list of routine m

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