Saudi Arabia’s Fastest Growing Bank Achieve Efficiencies Through Switching Their ITSM Solution to Axios assyst
Saudi Arabia’s Fastest Growing Bank Achieve Efficiencies Through Switching Their ITSM Solution to Axios assyst
2 PagesCase study The Challenge During a period of growth in 2011, a new skilled and experienced team was put in place in SAIB to deliver on an IT vision for an IT department in keeping with Saudi Arabia’s fastest growing bank. There was an overhaul of systems and it was decided that solutions should be streamlined, including ITSM. Within a year Axios Systems’ solution, assyst had been selected then implemented with the full support of the board of SAIB. The SAIB management team were involved from day one, supporting IT with a clear vision and well defined challenges. SAIB were previously using HEAT Service Management from Frontrange but they decided to implement a new solution as they were facing various problems, including a lack of control over SLAs, and difficulties with the flexibil
