WWW.CORVIL.COM © 2 0 1 9 C O R V I L LT D . Corvil is a registered trademark of Corvil Ltd. GOVERNMENT AGENCY IMPROVES VOIP CALL QUALITY AND EXPERIENCE CSS-190417 SUCCESS STORY 20M+ CONSTITUENTS SERVED 360,000+ CALLS ON A TYPICAL DAY LARGE GOVERNMENT AGENCY VOICE COMMUNICATIONS ARE A CRITICAL MEANS FOR ANSWERING QUESTIONS ABOUT BENEFITS AND ENTITLEMENTS CHALLENGE Voice Teams Unable to Assure Call Center Outcomes Voice service outages impacted thousands of constituents when manual diagnosis stretched into hours or days. Similarly, poor voice quality impacted the performance of individual agents and of the entire call center. Call queue delay times and call abandonment rates increased as choppy calls lengthened the time agents spent with each constituent. First call closure r

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