A Government Agency

6 Pages

Objectives • Manage a support center to respond to end-user issues for more than 15,000 users and 4,000 machines • Improve technical knowledge, knowledge transfer and institutional memory of support center • Monitor and support their wide area network • Administer client’s incident management tool Challenges • Implement an automatic call distributor (ACD) solution to improve answering system • Maintain positive user productivity as well as n

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Case Study GOVERNMENT AGENCY

Case Study Government Agency

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Case Study

A Government Agency

A Government Agency

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