Alpha CC, a family-owned IT service provider in Ireland founded in 1985, supports up to 1,500 business users daily with IT maintenance contracts, including IT support and helpdesk services. For about 15 years, they used GoTo Rescue for remote IT support and GoTo Central for remote monitoring and management. Seeking to become more proactive in device management and issue identification, Alpha CC adopted GoTo Resolve, which enabled them to reduce resolution times, boost operational efficiency, and acquire more customers by enhancing their IT support capabilities with pre-emptive management tools.

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