Goodwill of Greater NY & NJ Posted on November 14, 2012August 7, 2017 by Ronan Martin Who: Goodwill Industries of Greater NY & Northern NJ Services: Mental Health & Developmental Disabilities Year Founded: 1902 Clients Served: 136,000 Annual Operating Budget: $90 million Using AWARDS Since: 2010 The Situation: Complex documentation requirements Goodwill launched a new kind of outpatient Mental Health program and was using AWARDS to manage the program’s cases and generate Medicaid claims for those they serve. The agency had shifted from a less sophisticated electronic record to Foothold’s AWARDS software to ensure compliance with all the specific documentation requirements set by the funder. Shortly after making the transition, the agency also experienced a change in leadership which prompt

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