With a staff of only six dedicated to managing all of Goodwill Indy’s many IT and infrastructure challenges, working optimally and lean has become a priority. Following the merger in 2017 that brought two of the state’s largest Goodwill’s together as one entity, Goodwill Indy’s team was tasked with managing more than 20 different telco providers—a job made more difficult by the lack of consistent contact across the providers and no documentation on any of their circuits. In fact, the lack of visibility into their telco network was a serious challenge, particularly when it came to managing service disruptions or repairs for close to 120 locations. Goodwill Indy found themselves spending too much time trying to get the support they needed to ensure business continuity across their

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