Case Study
Good Medicine: Healing a Hospital’s Struggling ED
Good Medicine: Healing a Hospital’s Struggling ED A 205-bed general medical and surgical hospital in a medically underserved community in Chicago was struggling with an underperforming emergency department (ED). Higher-than- normal volume left patients waiting more than two hours to be seen by a doctor and almost eight hours to be admit- ted. Nearly 8 percent left without being treated at all. The poor experience resulted in patient satisf