Going Above and Beyond to Save Time, Money During Lien Searches for Coral Gables, FL Coral Gables, Florida OVERVIEW The Business Lien Search process for the Coral Gables City Clerk’s office was a cumbersome, multi-department task where cases often got lost in the shuffle. Coral Gables turned to longtime partner Granicus to develop an online solution that became an automated self-service portal, creating time and budget efficiencies for both customers and staff. CHALLENGE Collaborating with two different departments in two different buildings to handle business lien searches was a headache for both customers and staff. Forms, status calls, and emails put a burden on two departments that led to delays in processing and communication. SOLUTION The Coral Gables City Clerk turned to Gra

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