Godrej Industries empowers employees with instant IT support
Godrej Industries empowers employees with instant IT support
7 Pages© Leena AI Automatically responding to frequently asked IT queries Bringing all the queries and tickets on a single platform Sending personalized push notifications for security-related information Automating IT support for common requests Objectives: Decrease in the number of ‘how-to’ IT queries ? by 80% Resolution time for common IT queries decreased from 2 hours to 2 seconds Better employee self-service for resolving IT issues 30% decrease in the number of queries for common IT support like system cleanup, printer installation, etc. Results: “We started with the idea of deploying a digital assistant that is readily available to help the employees with all their IT queries. Now, we are planning to integrate more automation scripts, and minimize the dependence on en
