Business Improvement Academy Glynhill Hotel Case Study Business Improvement Academy Project Tom Semple (Operations Manager), Annette McArthur (Conferencing & Banqueting Sales Manager) and Debbie Vernal (Housekeeping Manager) took part in the Academy with a view to developing their business skills and improving the Hotel throughout. The privately owned 4 star Glynhill Hotel and Leisure Club is ideally located just five minutes from Gla

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