CASE STUDY Client: Global Specialty Retailer INDUSTRY: RETAIL SOLUTION: INFRASTRUCTURE SOLUTIONS | Challenge A global specialty retailer needed to optimize eCommerce performance to maximize uptime and ensure security, particularly during its critical holiday shopping season. This leading global specialty clothing and accessories retailer operates more than 1,000 stores in North America, Mexico, China and the UK and ships to 81 countries worldwide through its websites. While brick-and-mortar stores are its backbone, the retailer’s eCommerce website is the public face of the business. Even a few minutes of downtime in eCommerce operations can erode the trust of customers worldwide, damaging its brand and significantly impacting sales. The specialty retailer faced three major challenge

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