A global MGA that handles marine and energy business across multiple geographic regions was experiencing rapid growth. During the last year, its written premium increased 62 percent in just six months. As a result, the MGA needed to better understand the overall functioning of its business with specific attention to mapping processes across multiple locations and divisions, and eliminating steps that didn’t add value. The client also wanted to standardize its underwriting and regulatory guidelines across different locations and lines of business to efficiently incorporate new applications with its legacy systems and set the stage for future growth. Requirements included: › Greater accuracy in determining its quote-to-bound ratio › Broader visibility for no-quotes resulting in loss

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