GLOBAL HOSPITALITY CHAIN INCREASES BACK OFFICE PRODUCTIVITY BY 72%
GLOBAL HOSPITALITY CHAIN INCREASES BACK OFFICE PRODUCTIVITY BY 72%
3 Pages1 Global Outsourcing Services GLOBAL HOSPITALITY CHAIN INCREASES BACK OFFICE PRODUCTIVITY BY 72% THE CLIENT REQUIREMEN T OUTCOME A worldwide hotel and resort chain. The client needed a more efficient method for processing customer forms. 40% cost reduction 15% increase in processing accuracy Over 15 million forms processed in total over the 7 year relationship between Invensis and the client S CASE STUDY2 Business Challenge One of the world’s premier hotel and resort chains needed a solution for managing the overwhelming amount of customer correspondence they were receiving every day. The organization has over 7000 hotels located in six continents around the world and were inundated with client forms. This back office duty was not one of the company’s core competencies and was t
