Multi agency cooperation SUMMA 112 operates one of the largest emergency medical coordination center in Spain, spread over 500 square meters and handling over 3,500 calls on a typical day. It employs 230 staff and at any one time 30 operators, eight physicians, four nurses and seven coordination technicians are on duty to ensure a 24/7 response. When someone calls the emergency number, an operator first identifies, locates and classifies the patient, and assesses whether it is an emergency, in which case resources are automatically activated. The resource mobilization specialist then assigns the incident to a particular resource, such as a rapid response vehicle, ambulance or helicopter, and sends them an alert message. All SUMMA 112 emergency vehicles are equipped with a

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