Case Study
Global CPG company transforms B2B operations and customer service with OpenText Business Network
SUCCESS STORY Global CPG company Industry • Consumer Packaged Goods Solutions • OpenText TM Business Network • OpenText TM B2B Managed Services Global CPG company transforms B2B operations and customer service with OpenText Business Network One of the world’s largest and fastest growing consumer goods companies leverages OpenText to optimize supply chain operations and reduce costs “ Thisisthelifelineto thebusiness. OpenText provides ultra-high availabilitytosupport missioncritical business functions.” B2B Integration Manager Global CPG company Results Achieved a managed, optimized end-to-end supply chain solution Improved customer satisfaction with a mobile order status app Managed 95% of EDI orders through the OpenText TM Business Network Processed 70 m