This global biotechnology company operates across five continents with 9,400 employees in 30 countries. Despite its scale, the organization faced significant resource constraints, making it difficult to assign or hire staff to properly manage and optimize email security tools or handle malicious user‑submitted emails. With email as a critical communication channel, effective protection was essential for regulatory compliance, operational continuity, and maintaining trust. The rise of advanced phishing attacks further increased complexity, leaving a small two‑person team struggling to defend against external threats and efficiently process suspicious emails.

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