08.21 / TERADATA VANTAGE FOR ENTERPRISE ANALYTICS CASE STUDY | FINANCIAL SERVICES The Client A $2.5 trillion top 10 global bank The Challenge Fighting fraudsters while improving call center costs When the COVID-19 pandemic drove large numbers of customers to digital platforms, fraudsters were ready and waiting. Remote access takeover (RAT) attacks soared as cybercriminals got access to customer accounts and devices, using them for fraudulent transactions. This top 10 global bank was struggling to protect its customers from increasingly sophisticated RAT attacks. It had tried several open-source tools for predictive analytics, but the results fell short. Meanwhile, pandemic-related branch closures led to a dramatic increase in customer calls. As call center volumes—and costs

Join for free to read