CASE STUDY GIS Software USER Sanjay Lala, Program Manager PRODUCT Centercode Platform KEY CHALLENGES Establishing scalable processes Recruiting and maintaining a large pool of engaged testers www.centercode.com + Since introducing Centercode, Esri has... Recruited over 38,000 community members Gathered over 15,000 pieces of feedback Tested over 80 products OVERVIEW Before Centercode, Esri had developed its own in-house application to help manage its pre-release customer testing program. CHALLENGE Esri’s beta team was having to spend a lot of time setting up their project space and community for each test. Recruiting testers and keeping them engaged was also a struggle. As a result, only a select few products were put through customer testing. SOLUTION After adopting Centerc

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