Genpact Overhauls Contract Management to Increase Profitability Multinational IT services company with $2B in revenue specializing in designing, transforming and running business processes operations. BUSINESS CHALLENGE Because Genpact is a BPO organization, most of its MSAs and SOWs are on customer paper—long-term agreements with very detailed terms and KPIs. But Genpact’s process for capturing, tracking and identifying potential problems with these commitments was manual. The manual process also resulted in a lack of visibility and long cycle times, slowing speed to market and delaying revenue recognition. OBJECTIVE Increase profitability by improving the way contract commitments are captured, tracked and monitored. HIGHLIGHTS • 17,000 contracts created in 1.5

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