HOUSING INTELLIGENCE About Genesis Genesis Housing Association, a member of the G15, has around 33,000 homes, the majority of which are concentrated in London, however it does have some stock reaching as far North as Hertfordshire and to Essex and East Anglia to the East. In 2014 Genesis went through a restructure whereby the Income Team took on around 5,000 temporary properties, and headcount also increased, with the income team rising to 42. As part of the restructure the management were keen to streamline and harmonise working practices whilst improving their incumbent systems. “At that time we were relying on pending actions from our HMS and arrears spreadsheets,” explains Clare Toye, Income Services Manager at Genesis. “These were not the most efficient way to look at acco

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