Case Study

GE goes from 80% customized to 80% out of the box

GE goes from 80% customized to 80% out of the box

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CASE STUDY 1 GE goes from 80% customized to 80% out of the box Aligns and streamlines ITSM processes across divisions and around the world GE is the world’s largest Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive, and predictive. The company operates in a wide range of market sectors, including aviation, healthcare, power plants, renewable energy, and transportation. Founded in 1892, GE has annual revenues of more than $110 billion. GE recognizes that an organization is more than the sum of its parts. That’s why it has increasingly integrated its business, creating a model where each division accesses shared technology, markets, structure, and intellect. This extends to its internal IT services, w

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