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Gcc Innova Installs Cisco ‘All In One’ Data/Communications Solution To Improve Customer Service And Achieve Significant Operating Cost Savings

Gcc Innova Installs Cisco ‘All In One’ Data/Communications Solution To Improve Customer Service And Achieve Significant Operating Cost Savings

GCC UK
Pages 2 Pages

Synopsis Air conditioning distributor ICG Ltd were able to significantly reduce call costs and improve the handling of customer calls by installing a Cisco Communications Manager Express solution, complete with GSM mobile gateway. The Background The Intelligent Comfort Group (ICG Ltd), specialist provider of Sanyo air conditioning products and services, had been using a BT Featureline system with four landlines to satisfy their telephony nee

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