AN ENGHOUSE INTERACTIVE CASE STUDY Gaz de France and Electric de France together comprised the National French Utility Group, a major European energy supplier producing, distributing, and selling gas and electricity to homes, businesses, and government agencies. They shared 96 regional call centers. When the group was reorganized and the market opened to competition, Gaz de France became a separate, public enterprise with 1,800 customer serv

Join for free to read