Challenge While the Paul Davis Kitchener franchise had a good management system for internal processes, they needed a better, more reliable system for field operations, and a way of linking field and office processes. Relying on pen and paper, digital cameras and other manual methods created an inefficient and overwhelming administrative burden for project managers. Like all organizations, insurance companies are increasingly focused on ways to better serve customers and reduce costs – they are constantly measuring restoration contractor process times in settling a claim. Paul Davis was looking for a way to integrate their office and field staff in an automated process which allowed for customization of reporting on claims while meeting carrier claim requirements. Upon learning th

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