The Situation If you think managing your company’s telecommunications bills and contracts is nothing short of a nightmare, talk to Scott Alsup, Chief Information Officer of Louisville’s Steel Technologies. “We have 15 locations in the US,” he states. “Each location was getting local and long distance phone bills and then forwarding them to a clerical person at our corporate headquarters. That person was then gathering them together and sending them in for payment. We were constantly incurring late charges and it was next to impossible to get a feel for what our total spend was.” Steel Technologies processes flat-rolled steel products for a number of industries, including automotive and appliance manufacturers, HVAC companies, and others. The company has corporate offices in Lou

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