Case Study
Funeral Services Provider Creates Personas to Improve Lead to Sales Process
Challenge The firm was challenged to sell more burial plots and wanted to re-engage hand raisers who had not previously purchased. Hand raisers respond to an acquisition package by completing a business reply card, however over 30% of the replies are illegible or contain incomplete or inaccurate contact information. Their current lead-to-sale conversion rate is just 6%. SOl UTIOn Our goal is to re-engage the remaining leads to improve con