Case Study

Funeral Services Provider Creates Personas to Improve Lead to Sales Process

Funeral Services Provider Creates Personas to Improve Lead to Sales Process

Pages 2 Pages

Challenge The firm was challenged to sell more burial plots and wanted to re-engage hand raisers who had not previously purchased. Hand raisers respond to an acquisition package by completing a business reply card, however over 30% of the replies are illegible or contain incomplete or inaccurate contact information. Their current lead-to-sale conversion rate is just 6%. SOl UTIOn Our goal is to re-engage the remaining leads to improve con

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