Guest television services are an everyday part of life in any hotel, they are quite literally a part of the furniture, but when the technology does not work quite how it should the problems can begin to turn a passive part of hotel life into a burden for its staff and guests. Gibraltar Hotel Bowral, New South Wales, is a privately owned, attractive, modern and high class hotel venue, with twenty one acres of land, a Golf Course, high class Restaurants and Bars and a luxury Spa; with a delicate blend of tradition and modernity it is a perfect venue for any event, occasion or luxury break. For a time however, the TV services guests were receiving far from matched the exceptionally high standard set by the rest of the venue, owner and founder Liz Uliana knew something had to be do

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