Case Study
Full Service Insurance Carrier Improves Customer Experience With Ivory Service Architect
A successful U.S.-based insurance carrier who provides a wide variety of insurance coverage, including life, property and automobile, credits its reputation for providing superior customer service as a large part of its success. Together, with its affiliates, the carrier has more than one million customers across the country, over one million property and casualty policies, and more than $27 billion worth of life insurance policies. Every day agents are visiting clients and preparing insurance quotes on site. To ensure the highest level of customer service and satisfaction, the insurer is committed to offering its prospects and clients face-to-face experience along with fast, accurate quotes. CLIENT Full Service Insurance Carrier INDUSTRY Insurance CHALLENGE Needed to prov