Internal Audit, Risk, Business & Technology Consulting From trenches to transformation: Telecom puts the “PRO” in procurement When companies grow quickly, through organic growth, acquisitions, or both, their original cohesiveness, if it existed, often suffers. This is especially true in business areas such as accounting and procurement. One Protiviti client, a national telecom company, nearly doubled in size over two years. The result was an annual spend of nearly $600 million dispersed across the company without a comprehensive procurement strategy. The expanded procurement structure had few standardized policies and procedures, no standard tools, and unclear and inconsistent roles and responsibilities. As growth continued, it became increasingly difficult to manage the coinciding

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