www.nice.com From One Week to 3-Hour Commission Processing About The Customer The customer is a leading consumer electronics company with a rich portfolio, including groundbreaking mobile and media devices, personal computers, and online services. With worldwide sales and distribution, serving residential, corporate and education customers, the company generates millions of transactions across multiple channels every day. The Challenge The company’s existing incentive compensation management (ICM) system fell short in processing the massive transaction volume of 140 million sales. Data processing was carried out in five batches throughout the week, with each batch lasting 10 hours. Due to system limitations, data was pre-aggregated prior to processing, which prevented sales reps

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