This case study describes how a national home healthcare provider, despite owning Microsoft E5 and having an MDR provider, still suffered breaches, struggled with audits, and was overwhelmed by thousands of daily false positives that hid real threats and exhausted staff. It says the prior MDR acted mainly as a notification layer with limited context or action. After switching to Critical Start MDR, the provider reduced escalations to 1–2 per day, cut false positives by more than 98%, and saved 1,755 hours per month in triage and resolution, supported by a 24x7 SOC with SLA-backed results cited as 25-minute MTTD and 47-minute MTTR. The paper attributes the change to deeper Microsoft expertise, human-validated investigations with audit trails, end-to-end containment and prevention actions, a

Join for free to read